Defining WFO. (Hint – It’s Not Just About Workforce Management)
Noble Systems
SEPTEMBER 29, 2020
Custom Agent desktops and scripts and automated call guides using real-time speech analytics help streamline workflows to eliminate manuals tasks and help suggest next steps based on triggers within the conversation. Try these additional resources: BLOG: Call Center Software 101: Introduction to Customer Contact Technology • read.
Let's personalize your content