call center software Contact center software Multichannel Service level 
Hodusoft
APRIL 5, 2023
Now coming to the soul of your call center i.e. your call center software , it pays to invest in quality. Sophisticated call center software will streamline your calls and automate most of the mundane tasks, your agents’ efficiency and productivity.
Hodusoft
NOVEMBER 22, 2022
Why BPO Companies Must Adopt Multichannel Customer Support Center In today’s digital world, customers expect businesses to be accessible and accommodating at all times. An omnichannel call center software is the latest advancement in Unified Communication that helps BPO companies deliver seamless customer service.
Fonolo
FEBRUARY 7, 2013
A longer hold time will impact your contact center’s service level, probably your over NPS or CSat scores. Working with many legacy call center software platforms can be, put mildly, frustrating. Non-customer-centric contact center software will impact your agents’ efficacy.
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