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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

These features range from managing calls to analyzing customer data. This transition is simply vital for call centers aiming to stay competitive and meet the evolving needs of their customers. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

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Contact Centers Move to the Cloud in 2020

Fonolo

Many businesses have been playing catch-up, trying to fit all these new communications channels into their contact centers and support plans, while maintaining or improving their service level. Why move to a cloud contact center? With the right software solution, however, it can quickly pay dividends.