call center software Call flow Sales Technical Support 
JustCall
APRIL 4, 2023
Documenting calls : In order to ensure that customer information is accurate and up-to-date, agents are responsible for documenting calls in the call center software. The takeaway: Inbound call center agents play a critical role in ensuring that customers receive exceptional service and support.
Hodusoft
JULY 16, 2021
The agents in a call center are known as customer service representatives, who handle customer inquiries, provide technical support and address customer service issues. Some call centers provide other services such as billing, reminder or payments due, sales and telemarketing phone calls.
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