Cisco - Contact Center

FEBRUARY 18, 2020

Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.

Contact Center 134

Contact Center Enterprise Self service contact center solutions 134

Cisco - Contact Center

JANUARY 21, 2020

Therefore, the challenge is even higher for Digital Contact Centers. Recent advances in speech technology and Natural Language Understanding (NLU) have the potential to transform today’s challenges into new opportunities. Transforming Customer Experience with Contact Center AI.

Contact Center 94

Contact Center contact center solutions Cloud contact Call Center 94

Cisco - Contact Center

JANUARY 8, 2020

And their top three reasons for doing so are ease of management and scale, software currency, and continuous feature delivery. However, only 15% of all contact centers globally and 9% of all large contact centers with over 250 agents have transitioned to the cloud.

Best practices 88

Best practices Contact Center Cloud contact Enterprise 88