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Nearshore Spotlight: Colombia

Outsource Consultants

Nearshore outsourcing has historically been a successful option, often exceeding expectations and allowing call center operators to reduce costs, employ a stable agent pool and ensure exceptional customer service. Colombia’s possibilities for success are really high,” says Ruchi Sharma, Head of Emerging Markets at Morgan Stanley.

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Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

It helps them to focus on sales, marketing, product and service development, and other business operations. Some of the tech giants use contact center outsourcing solutions such as TCS, Dell, JPMorgan Chase, and many more because of their multiple benefits. This way you reduce the stress of setting up an in-house call center team.