Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
Here’s a list of the most crucial metrics that inbound call center must measure. First Contact Resolution (FCR) is an essential part of managing your company’s relationship with your customers. A 2016 survey by Call Center Helper shared that 62.7% Agent Schedule Adherence & Agent Attrition Rate.
78 
Let's personalize your content