call center professionals Interactive Voice Response Study virtual call center 
OctopusTech
SEPTEMBER 9, 2023
They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries. Today, the entire working system has been changed.
Fonolo
NOVEMBER 17, 2020
The Temkin Group’s 2017 Customer Experience study showed a severe decline in customer experience ratings from 2015 to 2016. And while the thought may seem daunting, there are several new ways to resolve the problems that will erode call center operations ‘ success around the world. Call Center Trends 2012.
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