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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Managing a contact center has a unique set of challenges. Why Gamification Matters.

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Contact Center Gamification Call Center Average Handle Time 176
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Transform Your Business with a Virtual Call Center Solution

JustCall

APRIL 12, 2023

It isn’t bound by any hardware or equipment and does not require the call center agents to be present at a single location to be able to run it. They utilize VoIP technology to make and receive calls. For instance, you could be situated in New York and hire a sales agent from India with a full work commitment.

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virtual call center call center solutions Call Center call center software 52
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