call center professionals Examples Gamification Wait times 
Tenfold - Contact Center Blog
JULY 9, 2018
The cases that should be included in the formula are issues that can be resolved during the first call–for example, booking changes, cancellations, and upgrades. A contact center’s FCR improves when clear goals and outcomes are laid out while continuously tracking agent performance. Cost Per Contact.
JustCall
APRIL 12, 2023
Monitoring Employee Targets Online through Automated Tasking and Scheduling Virtual call center software solutions have timesheets and task logs that are automated based on the log-on and log-off times of your employees. For example, you might choose an intuitive UI for the virtual call center software.
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