call center professionals Customer Service Exercises Scripts 
Fonolo
JULY 13, 2023
In customer service, this means being totally focused on the words your customer is saying, understanding what those words mean and responding in a manner that makes them feel heard and validated. The more empathy you have with your customers, the more they will value their relationship with you - and your products.
Fonolo
JUNE 17, 2015
Coming up with a mutual solution is a great way to help your call center team understand the rationale behind certain procedures, learn how to empathize with customers, and remember company values and voice — plus there’s a bonus team-building aspect. It’s ideal for customer service and supervisory positions.
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