Call center experience Multichannel Service level Study 
Global Response
SEPTEMBER 21, 2023
Outsourcing is not only more cost-effective and scalable, but it also allows you to use higher levels of expertise and modern technology to improve your services and service levels. The key lies in ensuring your outsourced call center implements some core best practices for e-commerce businesses.
Fonolo
FEBRUARY 7, 2013
More than 80% of customers say the experience a company provides is as important as its products. But a study just a couple of years later by Arise found that 65% of consumers would only wait two minutes, and 13% felt that no wait time was acceptable. Use call-backs and virtual queuing. Long Wait Times Result in Bad Press.
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