Global Response

MARCH 1, 2022

In this article, we’ll walk you through: the importance of KPIs for call centers 8 critical call center KPIs advanced call center KPIs for organizations who are ready to take things to the next level how to decide which KPIs to track. What makes call center KPIs so important?

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62

Quality Contact Solutions

MAY 4, 2021

If you needed to change the tire on your car because it was flat and you didn’t know how to do it, what would you do? Changing a tire isn’t too difficult if you know how to do it. Here are seven inbound call center outsourcing tips for finding the right partner to support your business. Why do they call?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

ViiBE Blog

MAY 13, 2021

In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.

Call Center 52

Call Center Technology virtual call center Interactive Voice Response 52