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Remove Call center experience Remove Consulting Remove Gamification Remove Sales
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Contact Center Trends 2021: The CX Watershed

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. Why Gamification Matters.

Contact Center 176
Contact Center Gamification Call Center Average Handle Time 176
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Call Center Workforce Management

NobelBiz

MAY 22, 2022

Responsible for sales training, supervisor to telemarketing, sales & service. She has managed multiple call centers in the US. Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program.

call center workforce 52
call center workforce Call Center Management Gamification 52
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