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5 Super Smart, Deceptively Simple Rules for Tackling Your CX Reboot

Skybridge

MARCH 9, 2021

For most, this will lead to some serious decisions about what it will take to win back lost customers, win over new ones, and retain them all. If you would like to hear how, with the right contact center, you can deliver the kinds of customer experiences that drive greater growth and profitability, please reach out.

Customer centricity 52
Customer centricity Contact Center Call center experience Consulting 52
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100+ Customer Experience Stats to Prepare for 2023

CCNG

OCTOBER 19, 2022

(Temkin, 2018) After a bad experience, 22% cut their spending with the company and 19% stopped their relationships with the company completely. Temkin, 2017) After a bad experience, 30% of consumers tell the company, 50% tell their friends, and 15% provide feedback online. PwC, 2017).

Customer Experience 195
Customer Experience Journey mapping Metrics Surveys 195
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