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100+ Customer Experience Stats to Prepare for 2023

CCNG

OCTOBER 19, 2022

(Zendesk, 2022) 63% of customers are happy to be served by a chatbot if there is an option to escalate the conversation to a human. Forrester, 2018) 90% of customers prefer to talk to a live service agent over a chatbot. NICE inContact, 2018) Contact center performance drives both loyalty and churn.

Customer Experience 195
Customer Experience Journey mapping Metrics Surveys 195
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