Outbound Call Center Metrics and KPIs: How to Measure and Improve Customer Satisfaction
TeleDirect
MAY 12, 2023
Some agent performance KPIs for an outbound call center include: Call Quality This assesses how well your agents perform in conversation with customers. Do they use the proper scripting and verbiage? Calls Per Agent This KPI is a way of measuring the productivity levels of your outbound call center agents.
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