Outbound Call Center Metrics and KPIs: How to Measure and Improve Customer Satisfaction
TeleDirect
MAY 12, 2023
Measuring and examining your call center metrics and KPIs (key performance indicators) will provide valuable information about your outbound call center’s performance and identify any weak spots. At TeleDirect, we know you value results — and we have the outbound call center KPI knowledge to make sure you get there.
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