TeleDirect

MAY 12, 2023

Measuring and examining your call center metrics and KPIs (key performance indicators) will provide valuable information about your outbound call center’s performance and identify any weak spots. At TeleDirect, we know you value results — and we have the outbound call center KPI knowledge to make sure you get there.

Call Center 62

Call Center Metrics Average Handle Time Scripts 62

Etech

FEBRUARY 19, 2018

Today’s call centers have evolved with emerging technologies, and changed tactics based on consumer needs, but at the root of call center developments still stands the ever important need for high-quality customer service. It is crucial that agents do all they can to improve customer satisfaction rates.

Call Center 76

Call Center Call flow Customer Experience Coaching 76

pindrop

MAY 11, 2020

Why is Ensuring Customer Experience Important? As the call center increasingly replaces face to face customer interactions, customers are increasingly exposed to your brand via this channel. Their call center experience directly impacts their views of your brand and loyalty to it.

Call Center 70

Call Center Customer Experience Call flow Self service 70