Call center experience call center workforce Course Wait times 
Horizon CX
APRIL 3, 2023
It’s not like they are the only ones doing this—different options of course, but everyone uses the same boring message. And of course, there’s also the standard message; “this call may be recorded for training purposes.”
NobelBiz
OCTOBER 17, 2023
Moreover, they are unable to access the company’s internal knowledge base effectively, delaying response times. According to cxtoday.com , 96% of contact centers admit they face challenges in maintaining compliance. Of course, non-compliance can result in severe penalties, reputational damage, and loss of trust.
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