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Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Workforce managers are always challenged by the complexity of traditional workforce management systems.

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Essential Pain Points in Call Center Management – Part 2

NobelBiz

If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. Customers are flooding the lines seeking information and assistance.