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Call Center Workforce Management

NobelBiz

Because of the socio-economic turmoil created by the same lockdowns, the pool of candidates ready to take up a job in a remote-work call center grew exponentially. Of course, it is always better to have a wider talent selection pool. WATCH NOW What is call center workforce management?

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Essential Pain Points in Call Center Management – Part 2

NobelBiz

If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech.