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Call Center Workforce Management

NobelBiz

Because of the socio-economic turmoil created by the same lockdowns, the pool of candidates ready to take up a job in a remote-work call center grew exponentially. Of course, it is always better to have a wider talent selection pool. WATCH NOW What is call center workforce management?

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Essential Technologies in Call Center Workforce Management

Tenfold - Contact Center Blog

Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Workforce managers are always challenged by the complexity of traditional workforce management systems.