Call center experience call center software Surveys virtual call center 
ViiBE Blog
APRIL 8, 2021
Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.
ViiBE Blog
MAY 4, 2021
If customers have to make repeat calls to fix their issue, they are less likely to use your product or service again. Customer experiences are increasingly important to consumers. 50% of customers surveyed by Zendesk said that customer experience became more important to them in the past year.
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