10 Tips for Motivating Call Center Agents – Part II
Talkdesk
AUGUST 17, 2016
This eliminates uncomfortable calls and sets the agent (and customer) up for success (which also coincides with tips #1 and #8). We’ve all had those call center experiences when we’ve waited on the line for more than 20 minutes only to snap at the operator when they are finally available to take our call.
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