Call center experience call center professionals Customer Service Events 
Fonolo
MAY 31, 2019
Sometimes the causes of call spikes are understood, even anticipated. Yet, in many cases, these periods of peak call volume come as a real shock to everyone in the contact center. When it comes to customer service, there will always be a role for a live conversation with an agent.
Fonolo
MARCH 28, 2019
Sometimes the causes of call spikes are understood, even anticipated. Yet, in many cases, these periods of peak call volume come as a real shock to everyone in the contact center. When it comes to customer service, there will always be a role for a live conversation with an agent.
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