call center association Document Feedback Upselling 
Expivia
MAY 9, 2021
Each call should have an opening, greeting, some sort of customer verification, a time for listening to customer concerns, and then a resolution. Associates should include some sort of call to action , like a cross-sell or upsell, as well as any necessary disclosures before they close the call. Create a Scorecard.
Expivia
MAY 13, 2021
Each call should have an opening, greeting, some sort of customer verification, a time for listening to customer concerns, and then a resolution. Associates should include some sort of call to action, like a cross-sell or upsell, as well as any necessary disclosures before they close the call. Create a Scorecard.
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