call center association contact center solutions Examples Interactive Voice Response 
Global Response
FEBRUARY 13, 2022
When a customer picks up the phone to contact your business with a problem or a question, there will be someone on the other end to speak for your brand, provide solutions and give them the resources they need. Functions of a call center. For example, a company in the US may have an offshore call center in India.
Global Response
MARCH 1, 2022
To decide which metrics are right for you, let’s look at a few examples. Example #1: Call center KPIs for a retail business. In this example, a small retail business is building out their call center. Example #2: Call center KPIs for consumer services. Average abandonment rate.
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