Fonolo

NOVEMBER 10, 2020

“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. ” — Jeannie Walters , CX Expert, CEO of Experience Investigators , TEDx Speaker, Consultant. Product Manager, Author of Win the Customer , Customer Service Expert.

Contact Center 135

Contact Center Consulting Consulting call center association 135

Global Response

FEBRUARY 13, 2022

When a customer picks up the phone to contact your business with a problem or a question, there will be someone on the other end to speak for your brand, provide solutions and give them the resources they need. Functions of a call center. Can focus on customer service, technical support, and/or marketing/sales.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62

Global Response

MARCH 1, 2022

Are you looking to make sure call center agents are equipped to handle each call as efficiently as possible? On the other hand, if your goal is to enhance the customer experience, you may want to look at metrics like CSAT, speed of answer and net promoter score. Revenue per successful call.

Call Center 62

Call Center Metrics Average Handle Time Abandon rate 62