call center association, Call center experience, Customer Experience and First call resolution

KPIs for call centers: 8 critical metrics to track

Global Response

MARCH 1, 2022

Are you looking to make sure call center agents are equipped to handle each call as efficiently as possible? Then you may want to look at average handle time and first contact resolution. Example #1: Call center KPIs for a retail business. First contact resolution.

Call Center

Call Center Metrics Average Handle Time Abandon rate

Customer Contact Central

KPIs for call centers: 8 critical metrics to track

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