Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

NobelBiz

MAY 9, 2023

Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Use Case: The Automatic Preview Dialer is highly versatile, adding time efficiency to complex campaigns where agents need to review client data before the call, take notes, personalize scripts, and so on.

Best practices 98

Best practices Call Center Gamification Contact center software 98

pindrop

OCTOBER 21, 2021

Process Automation – Intelligent call routing, intelligent scripting and unification of desktop across applications to improve agent efficiency. Self-Service Increased ability for consumers to get more self-service through multiple channels is the lynchpin of contact center digital transformation.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57