Calibration, Quality management and Workshop

How To Set Up Excellent Call Center Calibration sessions?

NobelBiz

FEBRUARY 15, 2023

You must assist the call center in ensuring the accuracy of its quality measurement procedures. Calibration sessions serve this purpose for call centers. This article decodes the function and best practices for call calibration. Key Points: Call Center Calibration measures how well the call center works as a whole.

Calibration

Calibration Call Center Call Logging Quality management

Six Common Mistakes Almost Everyone Makes In Quality Monitoring In Contact Centers

Myra Golden Media

JULY 16, 2019

After I deliver a customized, engaging customer service workshop, I help my clients reinforce the main ideas. One way I do that is by teaming up with the company’s Quality Assurance team. When working with the quality people to help make sure employees apply the soft skills I teach them, I find six typical mistakes.

Calibration

Calibration Contact Center Coaching Construction

Customer Contact Central

How To Set Up Excellent Call Center Calibration sessions?

Six Common Mistakes Almost Everyone Makes In Quality Monitoring In Contact Centers

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