This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Calibration Remove Gamification Remove Time management Related Topics
Schedule adherence industry standards Employee engagement Coaching Quality management First call resolution Average Handle Time Cloud contact contact center solutions Contact center software More Related Topics >
article thumbnail

Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

FEBRUARY 20, 2024

Employ Gamification Gamification is often employed for managing remote contact center agents because it provides workers with tangible rewards as an incentive. Better yet, having a more engaged workforce makes your task of managing remote teams effectively a little easier.

Management 88
Management Gamification Calibration Quality management 88
article thumbnail

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.

Contact Center 52
Contact Center Interactive Voice Response Management Gamification 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024