Calibration, Gamification, Morale and Quality management

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Calibration

Gamification

Morale

Quality management

Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

FEBRUARY 20, 2024

“The Playvox WFM solution has made a significant impact on our ability to scale our customer operations team and gives our agents a morale boost as they now know their schedules will be accurate. Items such as gift cards, paid time off, dinner vouchers, and gadgets all do wonders to improve morale and help job satisfaction.

Management

Management Gamification Calibration Quality management

The Power of Recognition: How to Motivate Agents Authentically

Playvox

MARCH 12, 2024

In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Morale

Morale Gamification Contact Center Quality management

Customer Contact Central

Adapting to a Global Workforce: Managing Remote Teams Effectively

The Power of Recognition: How to Motivate Agents Authentically

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