25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. From my past experience, a lot of my customers were frustrated with the agent and their inability to solve their issue, which resulted in lots of transferred calls and long wait times. Jessica Gagner.
334 
Let's personalize your content