Playvox

MARCH 12, 2024

McKinsey data show that when employees are intrinsically motivated, they are 32 percent more committed to (and 46 percent more satisfied with) their jobs, suffer significantly less burnout than other employees do, and perform 16 percent better. Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Morale 78

Morale Gamification Contact Center Quality management 78

NobelBiz

FEBRUARY 27, 2024

Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. Quality of Service: Call Center Quality Management (QM) Quality management (QM) in call centers focuses on ensuring that every customer interaction meets a set standard of service.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Playvox

SEPTEMBER 20, 2023

One area where you can ease AI and automation into your contact center is in your quality management (QM) processes. Automated quality management helps quality analysts be more efficient in their work. What is Automated Quality Management? Let’s start by defining what is considered quality management.

Quality management 52

Quality management Coaching Contact Center Calibration 52