Calibration Customer Service Quality management Schedule adherence 
Playvox
FEBRUARY 20, 2024
That’s where a Workforce Management solution moves from a “nice to have” to a “must have.” One of Playvox’s customers, MongoDB , had many of the typical challenges seen with dispersed global teams.
Playvox
JANUARY 25, 2024
It is through this lens that workforce optimization has evolved to mean the business strategies, processes, and supporting automation technologies that maximize contact center and agent productivity and efficiency to allow organizations to deliver outstanding customer experience (CX).
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