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Remove Calibration Remove Customer emotions Related Topics
Caller satisfaction Technical Support First call resolution Scripts Interactive Voice Response SaaS Coaching Customer centricity Chatbots CRM More Related Topics >
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Sneak Peek: 2019 Customer Experience Trends

VHT

SEPTEMBER 13, 2018

Spotify, for example, has garnered millions of fans with their music recommendation algorithms that curate Discover Weekly playlists calibrated to individual listeners’ preferences. CX professionals already know that people don’t like to wait for results, and customer-centric companies are squeezing out lag time wherever possible.

Customer Experience 87
Customer Experience Calibration Telecommunications Analytics 87
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Why Customer Experience is Like Sex in High School

Customer Relationship Metrics

JANUARY 11, 2017

Post-call IVR surveys allow you to capture the raw emotion of the contact center experience. These are the results that are rooted in emotion. And you need to link the customer emotion to people that serve them. It’s almost impossible to understand emotion when the thrill has gone away. Okay, over to you ….

Customer Experience 67
Customer Experience Interactive Voice Response Caller satisfaction Calibration 67
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