Calibration CRM Multichannel Service level 
Expivia
OCTOBER 4, 2021
Collaborate and Calibrate Regularly : Any long-term partnership requires work and communication. Your outsourced contact center is well-equipped if they have: Omnichannel Support : Multichannel support is a must. Fully Integrated CRM Platform : Equipping a call center isn’t just about hardware. Have Weekly Calibration Sessions.
JustCall
APRIL 5, 2023
When trained and calibrated correctly, the virtual agent can seamlessly guide callers to the correct resolution through self-servicing. What we find truly amazing about this virtual agent is that it packs in a bunch of additional services such as customer sentiment or intent analysis and predictive modeling to shape favorable outcomes.
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