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The Power of Recognition: How to Motivate Agents Authentically

Playvox

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Those who are satisfied with their work are more likely to provide better customer service. Want to learn more?

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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Tracking these metrics can pinpoint areas for agent training and development, ultimately leading to a more skilled and efficient workforce capable of delivering superior customer service. By leveraging CRM systems, call centers can enhance customer satisfaction through tailored interactions and responses​​.