Serenova

MAY 13, 2020

There are many ways to approach a successful quality management program—and to get the most out of the quality management tools you use—but the contact centers we work with find these four best practices critical to success regardless of size, industry or where agents work. Also, encourage their feedback in the process.

Contact Center 75

Contact Center Calibration Quality management Coaching 75

Serenova

MAY 29, 2020

The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. Calibrate regularly.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Serenova

MAY 29, 2020

But the effects of this pandemic have shown it takes a cloud solution to adapt in a constantly changing world. With the cloud, contact centers can burst to scale and maintain business continuity in crisis regardless of where agents work. Encourage their feedback, which keeps them engaged. Calibrate regularly.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

JustCall

APRIL 5, 2023

User Interface Comparison The user interface of your preferred VoIP or Cloud Contact Center service provider must be a blend of function and aesthetics. If anything, the UI design of JustCall is well-calibrated with strategic focal points, intuitive design elements, and interactive components that make the user experience delightful.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52