CCNG
JANUARY 17, 2024
Jake’s experience is just one real-life example of what recent market studies by Gallup and others have clearly proven in their statistics: A great employee experience (EX) is THE fundamental foundation to creating a great customer experience (CX).
CCNG
MARCH 6, 2024
Implementing one solution at a time allows for proper calibration of that solution and gives you the ability to feel the full ramifications of that technology without any guesswork. Customers have a reasonable expectation of self-service and what they can accomplish without needing an agent to assist.
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