Callminer

SEPTEMBER 5, 2017

She has a command to write on call center software and new technologies used in contact centers. It’s easy to get lost in the numbers — to worry about getting the scores just right or to spend calibration time arguing about the point value. Top Call Center Software Programs from A to Z.

Call Center 140

Call Center call center software outsourcing Coaching 140

Serenova

MAY 29, 2020

Despite the cloud’s benefits—and much interest and talk about making the move—many contact centers have been slow to adopt. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. Calibrate regularly. Gauge your QM process for consistency.

Best practices 84

Best practices Contact Center Interactive Voice Response Average Handle Time 84

Serenova

MAY 29, 2020

Despite the cloud’s benefits—and much interest and talk about making the move—many contact centers have been slow to adopt. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. Calibrate regularly. Gauge your QM process for consistency.

Best practices 83

Best practices Contact Center Interactive Voice Response Average Handle Time 83

Callminer

AUGUST 1, 2017

Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. One of the biggest strains on contact center efficiency? Too many portals…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334