Calibration call center software Chatbots Cloud contact 
Serenova
MAY 29, 2020
You’ll improve customer experience metrics like average handle time and first call resolution. The Cloud. A cloud contact center solution is the default choice for contact centers focused on improving customer experience, and its benefits have never been clearer than now. Calibrate regularly.
Serenova
MAY 29, 2020
Despite the cloud’s benefits—and much interest and talk about making the move—many contact centers have been slow to adopt. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. Calibrate regularly. Gauge your QM process for consistency.
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