9 Contact Center Best Practices for 2020 (and Actionable Tips)
Serenova
MAY 29, 2020
Despite the cloud’s benefits—and much interest and talk about making the move—many contact centers have been slow to adopt. In fact, according to Gartner, 90 percent of global organizations still use on-premises call center software. Calibrate regularly. Gauge your QM process for consistency.
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