Contact Center Terminology – Abbreviations & Key Terms Explained!
Babelforce
NOVEMBER 30, 2022
This is distinct from SaaS, which is more likely to be billed flexibly than ASP software. Automatic callback (AKA virtual queuing) allows customers to request a return call if the contact center’s current line is busy or if no agent is available. Voice over Internet Protocol (VoIP). Call center script. Automatic callback.
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