Remove Business Process Outsourcing Remove Customer Service Remove industry standards Remove Multi-channel support
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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. Outsource the rest.” It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. What is Multi-tenant Contact Center Software?

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Should You Outsource Your Contact Center?

Real Blue Sky

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.