Business Process Outsourcing, call center software, Scripts and Wait times

5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

Global Response

MARCH 20, 2023

After all, if ACW is taking a significant amount of time, it will eventually reduce the amount of calls agents are able to handle, increasing customer wait time and reducing efficiency. ACW includes things like post-call processing or tracking, updating customer data, scheduling follow-ups or tracking KPIs.

Average Handle Time

Average Handle Time Scripts Call Center Interactive Voice Response

Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

Expected Wait Time? Estimated wait time is an estimate – usually calculated on a rolling basis by call center software – of the length of time a caller will have to wait in a queue before an agent answers. Revenue per call. Virtual contact center software.

Contact Center

Contact Center Interactive Voice Response Call Center Automatic Callback

Customer Contact Central

5 Tips To Reduce Your Call Center’s Average Handle Time (AHT)

Contact Center Terminology – Abbreviations & Key Terms Explained!

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