Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. This is a service that will put callers on a virtual hold and will call them back when it’s their turn. Janeen Ansell. Tele_Direct. Peter Abah.

call center software 210

call center software Call Center Contact Center Analytics 210

Babelforce

NOVEMBER 30, 2022

Conformance is a measure used by contact centers which shows what percentage of their paid time a given agent spends working (including things like paid breaks, coaching sessions and meetings). Cost per call. Employees can dial each other’s extensions and also make outside calls. Virtual contact center software.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

Call Center Pros

DECEMBER 17, 2018

During periods of high call volume, ask every agent to handle calls and postpone their breaks, training, coaching sessions and After Call Work until the calls in queue decrease to a more manageable amount. Make sure your team understands the importance of schedule adherence during the seasonal rush.

Schedule adherence 40

Schedule adherence call center software Call Center Sales 40