Brand ambassadors Self service Upselling Wait times 
GetFeedback
AUGUST 16, 2018
Marketing can identify potential brand ambassadors by looking at your list of promoters. Customer success can spot upsell opportunities, or prioritize red accounts that need extra love. Self-Service Metrics. The better your self-service content, the fewer cases you’ll get. How do you measure it?
Talkdesk
FEBRUARY 5, 2021
They’ve made it clear that they are retailers’ biggest brand ambassadors. . Similarly, video platforms like Instagram and TikTok have been hot, particularly for brands that cater to Gen-Z and Millennials. Video commerce has become a great tool not just for consumer education, but also for upselling and cross-selling.
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